Upskwela FAQs

Question 1

What is Upskwela?

Accepted Answer

A community learning platform for Filipino educators. Host your community, courses, events, and payments in one place.

Question 2

Who is Upskwela for?

Accepted Answer

Coaches, mentors, teachers, reviewers, and creators who want a paid learning community without juggling many tools.

Question 3

Can I earn by referring creators?

Accepted Answer

Yes. You earn 30% recurring commission while a referred creator stays on an active plan.

Question 4

I don't have an audience yet. Can I still use Upskwela?

Accepted Answer

Yes. Start on Free with one small offer and share your community link. Upgrade when you need more room to grow.

Question 5

What can I sell?

Accepted Answer

Memberships, courses, events, coaching, and digital products like worksheets, reviewers, and templates. Bundle them in one community.

Question 6

Can your team help me launch?

Accepted Answer

Yes. We'll walk you through your community, first offer, and payments — including a move from another platform.

Question 7

Can I accept GCash and Maya?

Accepted Answer

Yes. Learners can pay with GCash, Maya, cards, and bank transfers.

Question 8

What are the plan and transaction fees?

Accepted Answer

Each successful payment has a service fee: Free is 20% + ₱10, Plus is 10% + ₱10, and Pro is 5% + ₱10. Free has no plan subscription charge.

Question 9

How much will I receive after fees?

Accepted Answer

On a ₱500 sale you receive ₱390 on Free, ₱440 on Plus, and ₱465 on Pro.

Question 10

What happens if a student asks for a refund?

Accepted Answer

Refunds follow Upskwela refund rules and applicable law. If a refund is issued, the amount may be deducted from your balance before payout. Contact hello@upskwela.com for help with a specific case.

Question 11

Is pricing per user or per community?

Accepted Answer

Creator plans are billed per community. Learners only pay the price you set.

Question 12

How often will I get paid?

Accepted Answer

Payouts are on-demand. You can request a payout anytime once your balance is eligible.

Question 13

What's the minimum payout amount?

Accepted Answer

The minimum payout threshold is ₱100. Your balance must reach this amount before you can request a payout.

Question 14

Is there a fee for payouts?

Accepted Answer

Yes. Payout fees are separate from the transaction fee charged on successful sales. We deduct 1% of the requested payout amount (minimum ₱15) plus a fixed ₱11 Xendit processing fee from your available balance, while the recipient receives the full amount requested. For example, a ₱1,000 payout has ₱26 in total fees and requires a ₱1,026 available balance. Published prices exclude applicable taxes.

Question 15

Where can I receive payouts?

Accepted Answer

You can receive payouts to Philippine bank accounts and supported e-wallets like GCash and Maya.

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